Troubleshooting

Apple landed in hot water with customers this year when a feature designed to slow the processors of older iPhone models to keep them from suddenly shutting down came to light. Critics maintained that Apple was throttling the speed of earlier iPhone models to push customers towards newer devices, while Apple insisted that the feature was necessary to cope with aging batteries. Now, with iOS 11.3, Apple is letting iPhone users decide for themselves how to manage their iPhone's battery health and processor speed. The first step in this process is making battery health visible, so customers can decide if and when they'd like to replace their battery. Let's get started learning how to check your iPhone's battery health in iOS 11.3, it's quick, easy, and a valuable piece of information about your device. Note that this feature is only available for iPhone 7, 6S, and 6 models.

If your iCloud backup failed, there are several reasons why it might have happened. Let's get started troubleshooting why your iPhone won't back up to the cloud. Here are the first steps to take:

1. Check Your iCloud Settings
2. Check Your Power Source
3. Check Your Wi-Fi Signal & Connection
4. Make Sure Your iPhone's Screen Is Locked
5. Make Sure Apple's iCloud Backup System Is Working

Your Apple Watch has frozen. Now what? Don't worry, you can restart your Apple Watch; simply power it off, then power it on again. Even if your Apple Watch isn't responding, you can still use this trick to reboot. If restarting your Apple Watch doesn't get things back to normal, you can try a force restart. Let's get started learning how to restart and force restart your Apple Watch so you can get it unfrozen and back to normal!

Virus Protection for Your iPhone: How to Keep Your Device Safe

Can iPhones get viruses? It's easy to revel in false security and believe our iPhones can't be infected by viruses; after all, the Apple ecosystem has a great track record for safety and defense against electronic invasion of all kinds. No system is completely invulnerable, however, so it's important to know that yes, your phone can be infected with viruses and other iPhone malware. I'm sure you're wondering, "Does my iPhone have a virus?" If so, how can we remove viruses from iPhones? Is there a way to prevent another breach? Let's get started learning about iPhone viruses so that we can detect, delete, and keep from getting reinfected with viruses. 

1. What Is Malware, What's a Virus, What's the Difference?

2. Don't Jailbreak Your iPhone: Protect Your iPhone from Malware and Viruses.

3. Malware and Virus Protection for Your iPhone: Update iOS.

4. Apple App Store: Avoid iPhone Malware and Viruses from Apps.

5. iPhone Malware: Avoid Suspicious Links, Phishing & Robocallers.

6. iPhone Malware: Tricky Pop-ups.

7. Back up Your iPhone: Keep Your Data Safe.

8. Does My iPhone Have a Virus or Other Malware?

9. How to Get Rid of Malware or a Virus on Your iPhone

Charging our phones is part of everyone's daily routine at this point; so when the process goes awry, there's such a feeling of confusion. You've done everything the way you usually do, used the same outlet, cable, power adapter, or wireless charging pad. So why won't your iPhone charge, or why is the charge stopping at a certain point? Before you conclude that there's something wrong with your battery and contact Apple Support, let's go through a troubleshooting exercise to find out why your iPhone isn't charging. We'll go over a variety of possible explanations as to why your device won't charge, and discuss methods to get your iPhone charging once again. 

A Hard Restart (aka Force Shutdown) on iPhone is a way to override everything and completely turn off iPhone so that it can restart with refreshed memory and fewer glitches. This isn’t something you want to do everyt time you turn off your iPhone; it’s more of a last resort when your iPhone is acting wonky or freezes completely. A hard restart is a bit more complicated on the iPhone X than on other iPhones, so we’ll quickly go over the new way you’ll force shutdown your iPhone. Here’s how to hard restart the iPhone X.

No one wants to deal with a frozen iPhone; the darn thing needs to just work! But now and again, whether due to an older device such as the iPhone 6 or thanks to a new iOS update, sometimes the iPhone freezes. We’ll cover what to do when just one app is freezing on iPhone and what to do when your entire iPhone is frozen. If your iPhone keeps freezing with iOS 11, we’ll also offer some short-term solutions that should help until Apple finally fixes the latest iOS update problems. But first, we’ll cover how to unfreeze your iPhone since you’ll need to do that before any of the other troubleshooting tips. Let’s jump in. Here’s what to do when your iPhone keeps freezing.

Home button or Sleep/Wake button not working properly? (Maybe you had some kind of iPhone misfortune involving water or a drop?) You're probably planning to take your phone in to get fixed; but in the meantime, Assistive Touch is a great work around to this problem. Here’s what you can do as a workaround if your Home button isn’t working on iPhone.

If you have ever owned an Apple product, especially an iPhone or iPad, you probably know that it can be tricky to reset your iPhone or iPad. Knowing how to reset an iPhone or iPad can save you from a trip to the Apple store! This article will help you learn how to reset your iPhone; it will also show you how to reboot your iPad.

I constantly use tabs in Safari. When I'm viewing a page and see a link I want to read— without closing the page I'm currently on—I tap and hold the link to open it in a new tab. I sometimes have as many as a dozen tabs open. And nothing is more frustrating than inadvertently closing a tab when it's something I haven't yet read. Fortunately, if that happens to you, there's a simple way to reopen recently closed tabs. Here’s how to recover Safari tabs you accidentally closed on the iPhone.

The triple- and double-click shortcuts are designed to let you easily maneuver through a few features of your iPhone when pressing your Home button multiple times. The double-click shortcut lets you find the recent apps you’ve used, and the triple-click shortcut allows you to quickly jump to Accessibility shortcuts you’ve set. However, the triple- and double-click Home commands have a default setting that might be too fast for some to push. My 83-year-old grandmother has an iPhone and she has difficulty pressing her Home button in quick succession due to arthritis in her hands. Whatever your reason, here’s how to slow down the triple- and double-click shortcuts on iPhone.

Recover Deleted Texts from Your iPhone: 4 Ways to Retrieve Deleted Text Messages

iCloud backups are a great way to recover deleted text messages from an iPhone. If you have ever backed up your iPhone to iCloud, you should be able to use this method to get back your deleted text messages. Make sure you are doing regular iCloud backups; it’s a good idea for saving ALL of your important stuff, not just messages that might potentially get deleted.​ Here are four methods for recovering deleted text messages on iPhone:

1. Restore from iCloud Backup
2. Restore from iTunes Backup
3. Contact Your Service Provider
4. Third-Party Apps & Softwares

We'll cover how to do each of theses methods in full detail.

If someone attempts to unlock an iPhone or iPad too many times unsuccessfully, an iPhone Is Disabled, Connect to iTunes message will inevitably pop up. An iPhone will become disabled for security purposes—otherwise a hacker could sit there and try every possible combination until they got in. But just because your iPhone is disabled that doesn’t mean someone tried to unlock your device without permission. An iPhone or iPad may become disabled if a child plays around and gets locked out. It’s also perfectly possible to forget your own iPhone passcode, which may also cause you to enter too many digits and end up with a disabled iPhone asking to be connected to iTunes. Luckily, there are multiple solutions to this problem. Here’s how to fix a disabled iPhone by connect it to iTunes, iCloud, or using Recovery Mode.

If your iMessage is not working or not activating on iPhone or iPad, it could be for a number of different reasons, including the iMessage waiting-for-activation error that’s common to many users. However, we'll also cover how to fix iMessage when it's saying the text was not delivered or if your iPhone is not receiving texts. Whether you're on iOS 11 or an earlier software, iMessage may not be working but the solutions are roughly the same. We've got a few troubleshooting tips to fix iMessage when it's not working. iMessage not working is a big problem for users who rely on the service. If your iMessage isn't working or won't activate, we’ll figure out how to fix it. 

You know when you're entering a long number in your iPhone's Calculator app and you mistype a digit or two? You don't actually have to hit clear and start over. While there isn’t a backspace button visible, this hidden trick will do the same thing. Here’s how to delete digits in the calculator app.

We tend to think of our iPhone getting hacked as a far-fetched scenario, but large tech companies like Apple pay big money to white hat (good guy) hackers to find the bugs and loopholes it can’t see. iPhones can definitely be hacked, even with the ever-increasing layers of security Apple implements to protect our devices. It’s even possible for someone to hack an iPhone remotely via iCloud. While it’s not worth panicking over, it’s good to take precautions and use the security features on our iPhones, and also to exercise caution to not unwittingly allow hackers access to our devices. You can do a lot to secure your iPhone and protect it from possible hackers. The thirteen tips below will ensure you’ve implemented every safeguard possible; here’s how you can protect your iPhone from hackers, both local and remote.

By default on Mac, iTunes opens automatically when you plug your iPhone or iPad into your computer. If you have a Mac, the Photos app will also automatically open. But for many people this causes a lot of problems, including computer freezes. Luckily, you can disable itunes auto launch pretty easily. We’ll go over how to stop iTunes from opening automatically when iPhone is connected as well as how to disable Photos auto launch when iPhone is connected. You’ll need to change these settings on your computer, so have it ready. Here’s how to stop iTunes (and Photos) from opening automatically when your iPhone is connected with a USB cable.

There are a lot of articles out there on keeping kids safe while while they use mobile devices. But I'm guessing even more parents want to know how to keep their iPhones and iPads safe from their kids! Here are a few tips: